Shipping policy

Shipping Policy

Where we ship

Kartzy Digital ships worldwide, with primary focus on Europe, the Middle East, and select global destinations. Specific country availability is shown at checkout.

Processing time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. You'll receive a tracking number once your order ships.

Delivery time

Delivery estimates by region:

🇬🇧 United Kingdom & Ireland: 7–12 business days
🇪🇺 European Union: 8–14 business days
🇦🇪 UAE & GCC: 7–12 business days
🌍 Rest of world: 10–18 business days

These are estimates. Actual delivery may vary depending on customs, local courier delays, or weather.

Shipping costs

Shipping costs are calculated at checkout based on destination and order value. We may offer free shipping promotions from time to time — see our homepage for current offers.

Customs and import duties

International orders may be subject to customs duties or import taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs clearance in your country.

Tracking your order

Once your order ships, you'll receive an email with a tracking number. You can track your shipment directly with the carrier.

If you haven't received a tracking email within 3 business days, please check your spam folder or contact us at support@kartzydigital.com.

Failed delivery / Wrong address

It's the customer's responsibility to provide an accurate shipping address. If a package is returned to us due to incorrect address, refusal, or repeated failed delivery attempts, we may charge a re-shipping fee.

Lost or delayed packages

If your order hasn't arrived within the expected delivery window plus 7 additional business days, please contact us at support@kartzydigital.com and we'll investigate with the carrier.

Contact

📧 support@kartzydigital.com
⏱ Response within 24 hours

This policy was last updated on May 20, 2026.